FAQs

Do you have a phone number?

Yes, you can reach us on 0208 059 8945

How much does it cost to get in?

Entry is completely free up until 10.00pm, after this it is £10 to get in. If you are on our guestlist it is half price entry until 1am.

How many bars are there?

We have 2 bars, one very large one in the first room & another one in the hidden club room which opens at 10pm. We also offer table service to guests who have booked tables.

Do you serve food?

We have our in house chefs serving food from the moment we open until we close. There are lots of delicious bites, perfect for sharing. Take a look at the food and drink section on the website

You are fully booked on my requested date & time; do you have other venues I can contact?

Yes our sister venues are as follows; 

The Prince ~  www.theprincelondon.com
Pergola Paddington ~  www.pergolalondon.com
Pergola Olympia ~  www.pergolalondon.com 
Lost in Brixton ~  www.lostinbrixton.com 
W12 Studios ~ www.w12studioslondon.com 

How much are tables after 10pm?

We have different minimum spends depending on party size and the date you request. Please contact the bookings team on 02080598945.

You are fully booked on my requested date & time, is there any way I can get a table?

Yes, we quite often receive cancellations, so please do contact the reservations team & we will do our best to accommodate you or add you to the waiting list. Alternatively, we have a guest list which you can join in the “Booking & Guestlist” section of the website.

Does all my party need to arrive at the booking time?

We ask that all of your party arrives within a 15 minute window of your allocated reservation time, but please do speak with the reservation team as we can be flexible on this if required.

We are running late for our booking! What shall we do?

Please give the team on site a call on the Bloom Mobile or text on 07960 035701 & they will hold the table for you.

Are you wheelchair accessible?

Yes, we are fully accessible for wheelchair users. Including toilet facilities. If you require any special assistance, please let us know in advance.

Can I bring my baby/child with me?

Unfortunately not, this venue is strictly for over 18’s only.

Can I bring my own food or drink with me?

We don’t allow any external food or drink to be consumed on site. We also don’t allow any drinks that have been purchased onsite to be taken off site.

Can I bring a birthday cake with me?

Yes, please do let us know in advance! We don’t allow any external food or drink to be brought onsite, but we make an exception for Birthday cake!

We are celebrating an occasion; can we decorate our table?

Please speak to the reservations team and they will advise on what we allow.

Can I bring my dog with me?

Unfortunately, we don’t allow pet dogs onsite. If you have a guidance dog, please contact us.

Do your restaurants cater for allergies & intolerances?

Yes, but please make us aware in advance if you have a severe allergy as we will need to check with the chef if they are able to cater for you.

Can I pre-order drinks & food?

Yes, please contact the team on 0208 059 8945.

There are only two of us, do we need to book?

We only take table reservations for a minimum of 4 people however we do have spaces for walk in guests & you are welcome to join our guestlist

Can we hire the venue exclusively? 

Yes! If you would like more information about this, please contact the events manager on jodie@incipio-group.co.uk

Do you have a cloakroom?

Yes we have a cloakroom available to use, we charge £2 per item

I have a suitcase/bike/kitchen sink with me, do you have somewhere I can store this?

Unfortunately, we do not have any space to store large items – Sorry!

I think I have lost something at your venue, who do I contact?

Please email the reservations team.

Can I smoke on site?

We have a smoking area located at the front of the venue.

Do you accept cash?

I’m afraid not. We are a cashless venue.

Do you accept AMEX?

Yes, we accept all cards, including AMEX.

Do your restaurants serve Halal meat?

Unfortunately not, but we do have veggie & fish options.

How do I find you?

Please refer to our “Find Us” page, where you will find downloadable maps, our address & directions.

What happens when I arrive?

If you have booked a table, you will be greeted by one of our hosts who will direct you to your table (if you have one), & will be on hand to help you with any requirements.

Do you have table service?

Yes, if you have a table booked you will receive a table service.

What time do you close?

Please see main page on the website for our current opining and closing times.

Please note that the bars close 30 minutes before the venue closes.